​At DropNinjaShop.com, we strive to provide you with the best possible shopping experience, and that includes reliable and timely delivery of your orders.​

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Processing Time:

• All orders are processed within 2-5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

• We offer free standard shipping on all orders over 50 EUR. For orders below this amount, a flat shipping rate of 7,99 EUR will apply.

• Expedited shipping options are available at an additional cost, which will be calculated at checkout.​

​If your order is delayed beyond the estimated delivery time, please contact our customer service team at shop@dropninjashop.com. We will do our best to resolve any issues as quickly as possible.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at shop@dropninjashop.com and we will assist you with the process.

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Return Shipping:

Customers are responsible for paying for their own shipping costs when returning an item. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at shop@dropninjashop.com.

• Standard Shipping: Estimated delivery time is 10-20 business days.

• Expedited Shipping: Estimated delivery time is 5-10 business days (if available).

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Please note that shipping times may vary depending on your location and unforeseen circumstances such as customs delays or shipping carrier issues.

We ship to most countries worldwide. Please be aware that customs, duties, and taxes are not included in the item price or shipping cost and are the buyer’s responsibility.​

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Order Tracking:​

• Once your order has shipped, you will receive a tracking number via email so you can monitor the progress of your shipment.

At DropNinjaShop.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.​

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Returns:

• You have [30] days from the date of delivery to return an item. Return Process: Refunds: Exchanges: Return Shipping: Late or Missing Refunds:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Some types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.

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Return Process:

• To initiate a return, please contact us at shop@dropninjashop.com with your order number and details of the product you would like to return. We will provide you with further instructions.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

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Refunds:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.